Terms of Service
Effective date: [to be set when approved]
Lawyer to write the full terms. The sections below summarise the app’s current rules so the final terms match how it actually works.
What DoiHouse is
DoiHouse is a marketplace app. Customers post home jobs; workers choose which jobs to apply for; customers choose a worker.
Lawyer to write: the relationship between DoiHouse, customers and workers. Workers set their own rate and choose their own jobs and schedule — worker classification needs legal advice.
Who can use it
You must be 18 or older. In Phase 1, customers need a home address in the Bowling Green or Toledo, Ohio launch area. Workers need an approved profile (and, before launch, a clear background check).
Booking and payment
- The customer pays the full job price when they book a worker. DoiHouse holds the money.
- DoiHouse keeps a 15% platform fee; the worker receives 85% of the job price.
- The payment is released to the worker when the customer taps Finish, or automatically 48 hours after the worker marks the job complete if no problem was reported.
Cancellations
- A customer can cancel a booked job for a full refund up to 24 hours before the job starts.
- Within 24 hours, cancellations go through DoiHouse support, and a refund is at our discretion.
Problems and disputes
Either side can report a problem in the app before the payment is released. The payment stays on hold while DoiHouse reviews it; we may refund the customer in full or in part and decide what the worker is paid.
Lawyer to write: dispute process, limits of DoiHouse’s role, and what happens after release.
Reviews
After a completed job, both sides may leave a review within 14 days. Reviews can’t be edited and must be honest and about the job.
Rules
Lawyer to write: prohibited conduct, safety, taking jobs off the platform, account suspension, liability, insurance, indemnity, governing law (Ohio?), and how these terms change.
Contact
Questions: hello@doihouse.com